Ashu Dubey is the Co-founder and CEO of Alhena where he is building transformative customer experiences using Agentic AI. Before Alhena, he drove product growth at LinkedIn.
AI agents in ecommerce now cancel orders, issue refunds, and modify subscriptions. These are real actions with real consequences. This post covers the three guardrails every action-taking agent needs: tiered confirmation, complete audit trails, and threshold-based escalation.
AI resolves 80% of routine support queries. The remaining 20% become the entire job. This playbook covers the five skills your agents need to thrive as AI operators, plus new KPIs and a practical rollout plan.
Voice AI for e-commerce isn't about replacing your call center. It's about giving your existing AI agent one more channel to reach shoppers. This framework covers when voice makes sense, what changes operationally, and how to start small.
Most ecommerce AI relies on vector search alone. Alhena adds a knowledge graph layer for relationship queries, compatibility checks, and policy lookups. This post explains the hybrid retrieval architecture and when each leg fires.
Two vendors can both claim 90% accuracy while delivering wildly different customer experiences. This post gives you five questions to ask before you trust any AI chatbot vendor's accuracy headline, plus how to run your own evaluation.
Walmart says shoppers who use Sparky, its AI assistant, place 35% larger orders. We decompose the mechanics behind that claim and show which levers mid-market ecommerce brands can replicate with conversational AI today.