Your AI. Your Rules. Your Way.
Discover new Alhena AI features: custom agents, incremental training, smarter feedback, CSAT tracking & self-serve integrations. Built for eCommerce.
Alhena just got a major upgrade here’s what’s new.
At Alhena, we’re on a mission to make sure AI works for you. That means building tools that are as flexible as they are powerful.
In our latest release, we’ve packed in some of the most requested features from our community: faster workflows, better control, and smarter feedback loops.
Let’s dive in.
🧠 Build your own Custom AI Agents.
You know your brand better than anyone. Now, you can build your own AI agents directly within Alhena.
With our new Custom Agent Tools, you can:
- Plug in APIs that matter to your business
- Pass in dynamic context
- Orchestrate complex tasks in real-time
All from one simple dashboard. No dev team required.
👉 Head to AI Settings → Tools → API Tools to get started.
⚡ Incremental Training = Less Friction, More Speed
Training your AI shouldn’t feel like groundhog day.
Previously, updating your knowledge base often meant retraining everything. Even if it was for one minor tweak.
Now? Just retrain the part you changed.
✅ Want to update a single URL? Do it.
✅ Need to fine-tune only your Returns Policy? Easy.
Check out how it works → Selective URL training guide
💬 Human Feedback, Upgraded
We’ve given the feedback UI a full refresh and it’s more than just a pretty face.
Here’s what’s new:
- Clean, organized views for faster review
- Clear automatic callout when multiple feedback inputs clash
- A smarter system for learning from every nudge you give it
See how you can make the most of it → Human Feedback tuning guide
🌟 CSAT for Conversations
You can’t improve what you don’t measure.
Now, Alhena lets you collect CSAT (Customer Satisfaction) scores after AI-led interactions. It’s a simple way to:
- Track performance
- Benchmark experiences
- Prove ROI with real feedback
No complex setup required. It’s built right in.
🔌 Self-serve Integrations with Hubspot, Freshdesk & Gorgias
Connecting your stack just got easier.
You can now integrate Hubspot, Freshdesk, and Gorgias directly from your Alhena dashboard.
That means less waiting. More doing.
Ready to explore?
These features are live and waiting for you in your dashboard.
If you're new to Alhena, this is the perfect time to explore what truly adaptive, eCommerce-native AI looks like. And if you’re already using Alhena dive in, test them out, and let us know what you think.
We’re always building with you, for you.
