How to Guides
Your Ultimate Guide to Using a ChatbotAI in Customer Service
ChatbotAIs, or AI chatbots, are revolutionizing online customer service. We discuss 11 tips for effectively deploying chatbotAIs effectively in CS, and Gleen AI is the easiest and fastest way to implement those tips.
How to Improve Response Time to Customers
Average First Response Time and Average Response Time are important customer service metrics. We'll show you how to calculate both and discuss 3 tips to improve response times.
10 Tips to Improve Slack Customer Support
Slack is great for improving collaboration and communication. It can also be an incredible platform for improving customer support. Here are 10 tips to improve customer support through Slack.
What Is Deflection Rate? (And 5 Tips to Improve Deflection Rate)
Self-service is becoming increasingly important in customer service, and deflection rate is a key measure for how effective your self-service options are. Here are 5 tips on how to improve your deflection rate (and your resolution rate).
How to Improve CSAT Scores In Call Centers
Measuring and improving CSAT is important for any call center. This article reviews 4 sound strategies for improving your CSAT score.
How to Reduce Abandoned Calls in Call Centers
If you’re looking to improve your customer service, improving your call abandonment rate is a great place to start.
Mean Time to Resolution: What It is and How to Improve It
Mean Time to Resolution (or MTTR) is a useful metric that customer service teams can use to measure customer service efficiency. Generative AI can help you reduce MTTR.