Announcement
Product Update: Building Better Control, Clarity, and Continuity in AI-Led CX
New product features shipped in 2026 so far by team Alhena
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Agentic Commerce
AI Shopping Assistant for Beauty & Skincare Brands: Shade Matching, Skin Analysis, and Routine Building That Converts
Beauty brands using AI shopping assistants with shade matching, skin analysis, and routine building convert at 3x the site average and see 38% higher average order value.
AI Customer Support
AI for Customer Support - KPIs: What AHT, FCR, Containment, CSAT, and Time-to-First-Value Really Tell You
The way Customer service teams operate in changing drastically in 2026. Over the last decade, customer support has
Agentic Commerce
How Luxury and DTC Brands Use AI Agents to Guide High-Consideration Purchases
Learn how luxury and DTC brands use agentic AI and AI agents to guide shoppers, reduce cart abandonment, and increase conversion and AOV.
AI Shopping Assistant
How to Reduce Cart Abandonment: 7 AI Strategies That Work Before Checkout
Around 70% of shopping carts are abandoned before checkout. Recovery emails convert 5-10% at best. These seven AI strategies reduce cart abandonment at the source by resolving hesitation, guiding product selection, and removing checkout friction in real time.
AI Shopping Assistant
Ecommerce sales conversion to grow in focus for ecommerce stores amid rising customer acquisition costs in 2026
Ecommerce has entered a new cycle. Customer acquisition costs continue to rise because digital advertising is more competitive