Announcement
No More “Press 1 to Wait Forever.” Meet Alhena Voice
Customer support calls rank just below tax season and rush hour traffic on the list of things people
All Posts
Announcement
Gleen AI is now Alhena AI
Gleen AI is now Alhena AI - Alhena AI symbolizes our evolution from a cost-saving tool to a revenue-driving platform. It’s not just about support anymore; it’s about elevating the entire customer journey.
AI Hallucinations? Not on Our Watch.
Alhena AI introduces self-correcting AI, eliminating errors and delivering accurate, 24/7 support. Perfect for eCommerce and customer support teams looking to scale efficiently while maintaining trust and reliability.
Product & Engineering
Agentic Chunking: Enhancing RAG Answers for Completeness and Accuracy
Learn how Smart, Agentic Chunking improves context preservation in Retrieval Augmented Generation (RAG) system. Thereby, helping build smarter AI agents for customer support.
AI Customer Support
Empowering Customer Support: Alhena AI Agent Assist Is Here
Enhance customer support with Alhena AI Agent Assist cut response times by 56%, deliver accurate replies in 90+ languages, boost team efficiency.
Product & Engineering
GDPR Compliance Through Multi-Region Architecture: An Engineering Deep Dive
Starting this month, Alhena AI customers can decide where their customer data resides in order to comply with