10 Best AI Chatbots for Shopify in 2025

Shopify continues to dominate global e-commerce, powering millions of online stores across industries. But in 2025, success isn’t just about a polished storefront; it’s about how effectively you engage customers, resolve issues, and turn conversations into conversions. That’s why AI chatbots for Shopify stores are now essential. These Shopify chatbot apps streamline customer support, reduce response times, and help merchants improve conversion rates and overall sales.

Modern chatbots are no longer simple FAQ tools. They act as AI agents, intelligent shopping assistants that support customers across multiple channels, manage customer service tickets, and deliver AI-powered recommendations based on sales data and product information from the Shopify product catalog. By automating repetitive inquiries and minimizing human intervention, these tools improve response time, optimize the customer journey, and directly boost sales.

Why Your Shopify Store Needs a Chatbot

Shopify chatbots improve customer engagement, reduce customer service tickets, and boost average order value by providing real-time conversations through a chatbot widget. They also integrate with the Shopify store admin panel, making it easier for merchants to manage customer information, automate repetitive tasks, and scale customer support without increasing costs.

Your Roadmap to the Best Shopify Chatbot Apps in 2025

This guide highlights the 10 best AI chatbots for Shopify in 2025, selected for their ability to improve customer experience and deliver measurable growth. For each chatbot, you’ll see:

• An overview of its positioning and strengths.
• Features that align with Shopify merchant needs.
• How it impacts conversion rates, average order value, and customer retention.

Whether you’re a Shopify store admin panel beginner or an enterprise handling thousands of support customers, these solutions will help you identify the AI chatbot that best aligns with your business goals and fits seamlessly into your tech stack.

Key Benefits of Using a Shopify Chatbot

• Faster response times
• Higher conversion rates
• Increased average order value
• Improved customer retention
• Automated handling of repetitive inquiries
• Seamless integration with the Shopify store admin panel

1. Alhena AI

Alhena AI sets itself apart by focusing directly on revenue growth, not just customer support. Built for sales growth, it uses natural language understanding to answer customer questions, recommend products, apply coupon codes at checkout, and deliver personalized product recommendations. Integrated with Shopify, Klaviyo, Zendesk, and Gorgias, Alhena ensures automation while reflecting a consistent brand voice. Merchants using Alhena report higher average order values, lower reliance on live agents, and an uplift in overall sales.

2. Tidio

Tidio is one of the most widely adopted chatbots for Shopify stores, valued for its ease of use and straightforward setup. It combines live chat with an AI-powered assistant called Lyro, enabling merchants to respond instantly to customer queries. Its integrations with email and SMS make it a reliable option for smaller and mid-sized businesses looking to offer real-time support without heavy technical complexity.

3. Gorgias

Gorgias centralizes customer interactions across multiple channels. Integrated with Shopify, it pulls customer information directly from the checkout page and product catalog, helping agents manage technical support and automate business rules for returns and refunds. Brands use Gorgias to streamline all customer conversations across chat, email, and social channels, ensuring seamless and consistent service.

4. Zendesk for Shopify

Zendesk brings enterprise-grade support into Shopify. Designed for brands operating at scale, it uses AI-driven intent detection and omnichannel support to manage complex customer experiences across multiple markets. With advanced analytics and reporting features, Shopify Plus merchants and global retailers use Zendesk to improve operational efficiency while maintaining customer satisfaction at scale.

5. Intercom

Intercom combines AI-driven support with robust marketing automation tools. Beyond answering questions, it helps Shopify brands proactively engage with customers through targeted messages, product tours, and onboarding flows. This makes it particularly valuable for merchants running both e-commerce and SaaS operations, where customer education and engagement go hand in hand.

6. Ada

Ada is designed for scale, offering a no-code AI chatbot platform that supports multilingual automation and predictive personalization. Shopify brands with large, international audiences use Ada to automate high volumes of customer inquiries while maintaining consistency across regions. Its focus on branded workflows and customization makes it ideal for global retailers managing diverse customer bases.

7. Re:amaze

Re:amaze is a Shopify-native platform that blends live chat, FAQ automation, and customer engagement tools. Known for its affordability and tight Shopify integration, it helps small and mid-sized DTC brands manage conversations efficiently while still offering a personalized experience. Many fast-growing Shopify brands adopt Re:amaze as their first step into AI-powered customer engagement.

8. Zoovu

Zoovu is positioned more as a guided selling assistant than a traditional chatbot. It uses conversational commerce flows to help customers make confident purchase decisions, particularly in categories like fashion, electronics, and jewelry, where buyers often require more information before checkout. For Shopify merchants selling premium or complex products, Zoovu adds value by curating buyer journeys in a natural, AI-driven way.

9. Wonderchat

Wonderchat offers a modern, user-friendly chatbot experience tailored for Shopify stores. Known for its clean interface and streamlined setup, it helps merchants deliver instant support while also nudging customers toward purchases. Positioned alongside established players in Shopify chatbot roundups, Wonderchat is increasingly adopted by stores that prioritize simplicity, customer satisfaction, and a seamless shopping experience.

10. Maisie AI

Maisie AI is built specifically for retention and re-engagement, focusing on cart recovery and exit-intent interactions. Its close integration with Klaviyo allows Shopify brands to design highly personalized flows for abandoned cart reminders and customer win-back campaigns. For merchants already running email marketing campaigns, Maisie AI acts as a complementary tool that strengthens retention and customer loyalty.

Choosing the Right AI Chatbot for Your Shopify Store

The right chatbot depends on your store’s size and goals. Smaller merchants may prefer Tidio or Re:amaze for simple setup, while enterprise-level brands benefit from Zendesk, Intercom, or Ada for advanced support at scale. For revenue-focused DTC growth, Alhena AI stands out by combining automation with AI-powered recommendations that boost conversion rates and average order value. Tools like Zoovu, Wonderchat, and Maisie AI add targeted strengths in guided selling, engagement, and retention.

Final Thoughts

AI chatbots for Shopify in 2025 have evolved into full-fledged commerce copilots. They don’t just answer questions; they guide customers through purchases, improve retention, and drive revenue. From abandoned cart recovery to AI-powered product discovery, these tools are shaping the future of e-commerce.

For Shopify merchants seeking a solution that’s both reliable and revenue-driven, Alhena AI offers a distinct advantage. With anti-hallucination accuracy, personalized shopping experiences, and seamless Shopify integration, it transforms conversations into measurable business growth.

👉 Ready to see the impact yourself? Book a demo with Alhena AI and unlock the next level of AI-powered Shopify or WooCommerce growth.

FAQs

1. Does Shopify have a built-in chatbot?

No, Shopify doesn’t include a native chatbot. However, Shopify integrates with third-party chatbots like Alhena AI, Tidio, and Gorgias for customer support and sales growth.

2. How much does a Shopify chatbot cost?

Costs vary by provider. Many offer a free version or free trial, while enterprise tools like Alhena AI are priced by customer volume and channels supported.

3. Can AI chatbots really boost sales on Shopify?

Yes. With AI-powered recommendations, they increase average order value, improve conversion rates, and enhance overall sales.

4. What features should I look for in an AI chatbot for Shopify?

Key features include multilingual support, knowledge base integration, hallucination-free AI,  natural language understanding, fast response times, and the ability to align with your brand’s tone while supporting customers across multiple channels.

5. Do AI chatbots replace live agents completely?

No. They automate repetitive tasks but escalate complex issues to a live agent, balancing automation with technical support.