How to Calculate NPS
NPS is a powerful research metric that gauges customer satisfaction. A generative AI chatbot like Alhena AI can not only help you improve customer satisfaction, but also measure NPS.
Ashu Dubey
Ashu Dubey is the Co-founder and CEO of Alhena where he is building transformative customer experiences using Agentic AI. Before Alhena, he drove product growth at LinkedIn.
How to Guides
Overcoming Language Barriers in Customer Service: 7 Proven Solutions
Language barriers cost businesses real revenue. 76% of shoppers prefer support in their own language, and 40% will never buy from English-only sites. Here are 7 proven solutions to overcome language barriers in customer service, from bilingual staffing to AI-powered multilingual chatbots.
Perspective
An Alternative to Clyde on Discord: Alhena AI
Replace Discord Clyde AI with Alhena AI—your Discord Clyde alternative AI chatbot & Discord AI bot delivering multilingual 24/7 support.
How to Improve Customer Service Efficiency
Improving the customer service efficiency makes customers happier and streamlines your agents' time and effort. Here are 7 tips to maximize the efficiency of your CS team.
How to Guides
How to Improve Response Time to Customers
Average First Response Time and Average Response Time are important customer service metrics. We'll show you how to calculate both and discuss 3 tips to improve response times.
How to Guides
10 Tips to Improve Slack Customer Support
Slack is great for improving collaboration and communication. It can also be an incredible platform for improving customer support. Here are 10 tips to improve customer support through Slack.