Ashu Dubey is the Co-founder and CEO of Alhena where he is building transformative customer experiences using Agentic AI. Before Alhena, he drove product growth at LinkedIn.
Deflection rate is the percentage of support tickets resolved by self-service without a human agent. Good: 40%+. Great: 80%+. Get the formula, industry benchmarks, and 5 proven ways to improve your deflection rate fast.
Measuring and improving CSAT is important for any call center. This article reviews 4 sound strategies for improving your CSAT score.
Measuring Net Promoter Score (NPS) is relatively easy. Improving your NPS, however, is more difficult. Here are 7 practical tips to improve your NPS.
If you’re looking to improve your customer service, improving your call abandonment rate is a great place to start.
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