Ashu Dubey is the Co-founder and CEO of Alhena where he is building transformative customer experiences using Agentic AI. Before Alhena, he drove product growth at LinkedIn.
There are many perceived disadvantages of using chatbots in customer service. If you license a generative AI chatbot, you can eliminate most or all these perceived disadvantages.
While GPT-3.5 based chatbots are functional chatbots, they fall significantly short of chatbots that use GPT-4. Businesses that require the highest level of accuracy in the chatbot should turn to GPT-4 based chatbots.
GPT-3 is almost 4 years old. GPT-3 based chatbots will be limited in their ability to understand user queries and provide relevant responses. Brands looking to deploy customer success chatbots should use GPT-4 based chatbots like Alhena AI.
Chatbots are typically older and provide a worse user experience. Conversational AI chatbots, especially those that use generative AI, are better user experiences. They can understand extremely complex questions, provide highly relevant answers, and detect/respond in 100 different languages.
Understanding the different types of chatbots requires exploring how AI has evolved. Generative AI has dramatically improved chatbots' ability to understand complex questions and converse naturally, and generative AI chatbots will quickly displace older generations of chatbots.
There are many different types of chatbots. Generative AI chatbots are the newest and most advanced type of chatbot, and they offer many benefits to both consumers and brands.