How to Guides
How to Overcome the Customer Service Language Barrier
Deploying a generative AI chatbot like Gleen AI is the fastest and most effective way to overcome language barriers in customer service.
Ashu Dubey
Ashu Dubey is the Co-founder and CEO of Alhena where he is building transformative customer experiences using Agentic AI. Before Alhena, he drove product growth at LinkedIn.
Perspective
An Alternative to Clyde on Discord: Alhena AI
Replace Discord Clyde AI with Alhena AI—your Discord Clyde alternative AI chatbot & Discord AI bot delivering multilingual 24/7 support.
How to Guides
How Alhena AI Protects Your Brand
Many enterprises are wondering how a generative AI solution can protect their brand. As it turns out, Alhena AI protects brands in multiple ways.
How to Improve Customer Service Efficiency
Improving the customer service efficiency makes customers happier and streamlines your agents' time and effort. Here are 7 tips to maximize the efficiency of your CS team.
Perspective
The 3% Hallucination Fallacy
For an LLM, a 3% hallucination rate might sound great. But it's a complete fallacy.
How to Guides
How to Improve Response Time to Customers
Average First Response Time and Average Response Time are important customer service metrics. We'll show you how to calculate both and discuss 3 tips to improve response times.