Ashu Dubey is the Co-founder and CEO of Alhena where he is building transformative customer experiences using Agentic AI. Before Alhena, he drove product growth at LinkedIn.
The AI disclosure debate is settled by regulation, but how you disclose determines whether transparency helps or hurts conversion. Four disclosure approaches with copy templates, an A/B testing framework, and why hallucination-free accuracy makes transparency a competitive advantage.
How AI handles allergen cross-referencing at the ingredient level, multi-constraint dietary filtering, recipe-based product bundling, and expiration-sensitive recommendations for food and beverage ecommerce.
Most ecommerce CX teams are still structured for a pre-AI world. Here are the five AI customer service roles, revenue-driven KPIs, and a 90-day transition roadmap for building an AI-first CX team.
Marketplace sellers on Amazon, Walmart, Etsy, and DTC face five CX challenges that generic AI cannot solve. This guide maps the unification framework that gives your brand one intelligent support layer across every selling channel.
Gift shopping is ecommerce's hardest use case because the buyer is not the end user. Conversational AI solves six friction points: recipient profiling, occasion awareness, price sensitivity, proxy expertise, gift presentation, and delivery timing.
Most ecommerce brands configure their AI for BFCM and forget about it. Valentine's Day, Mother's Day, and Back-to-School demand completely different AI configurations. Three season-specific playbooks with two-week preparation checklists.