Perspective
Nudging Your Way to Revenue: Why AI-Powered CX Campaigns Are the New Paid Marketing
AI powered Customer Experience (CX) campaigns are here to help ecommerce brands unlock new revenue.
Generative AI in Customer Support: 10 Compelling Benefits & 5 Debunked Myths
Discover 10 revolutionary benefits of generative AI in customer service. Plus, we debunk popular myths about AI's role in support. Dive in to see if AI can supercharge your support team! 🔗👇
Chatbot Buyers Guide: Five Things You Need In an AI Chatbot
The emergence of generative AI in customer support has been nothing short of transformative. The ability of these AI models to generate human-like responses has given businesses a powerful tool to enhance user experience and scale support operations. Advances in chatbot technology and artificial intelligence have driven the evolution of
Is Generative AI Boring?
And – more importantly – will customers care? Last Thursday, in The Hill's Op-Ed piece, "AI's real problem is that it's boring," William Beutler argues that the AI revolution is already in trouble...
Generative AI Hurts Everyone: Shrewd Prediction or Dystopian Vision?
In the @techpolicypress article ““AI” Hurts Consumers and Workers — and Isn’t Intelligent“, @alexhanna and @emilymbender make the following arguments against generative AI...