How to Guides
Your Ultimate Guide to Using a ChatbotAI in Customer Service
ChatbotAIs, or AI chatbots, are revolutionizing online customer service. We discuss 11 tips for effectively deploying chatbotAIs effectively in CS, and Gleen AI is the easiest and fastest way to implement those tips.
How to Reduce Abandoned Calls in Call Centers
If you’re looking to improve your customer service, improving your call abandonment rate is a great place to start.
Mean Time to Resolution: What It is and How to Improve It
Mean Time to Resolution (or MTTR) is a useful metric that customer service teams can use to measure customer service efficiency. Generative AI can help you reduce MTTR.
How to Improve Call Center Customer Service
With a generative AI chatbot like Gleen AI, you can improve call center customer service by using a chatbot to provide first line customer support and allowing live agents to focus on more complex escalations.
How to Get Your Generative AI Projects Unstuck
Generative AI can seem like rocket science. But it doesn't have to be. Gleen AI can make generative AI easy.
12-Point Guide to Selecting The Best White-Label AI Chatbot
Creating a chatbot requires significant resources and expertise. Instead of building from scratch, savvy businesses opt for white-label chatbot solutions. These can be swiftly customized and branded, offering a faster market entry and cost savings.
Chatbot Buyers Guide: Five Things You Need In an AI Chatbot
The emergence of generative AI in customer support has been nothing short of transformative. The ability of these AI models to generate human-like responses has given businesses a powerful tool to enhance user experience and scale support operations. Advances in chatbot technology and artificial intelligence have driven the evolution of