Customer Service Automation
AI for Customer Support - KPIs: What AHT, FCR, Containment, CSAT, and Time-to-First-Value Really Tell You
The way Customer service teams operate in changing drastically in 2026. Over the last decade, customer support has gone from being a back-office function to a core part of the customer experience. Today, it is one of the few places where brands still have direct, high-intent interactions with customers after
Alhena AI vs Freddy AI: Best Freshdesk AI Alternative for E-commerce
Comparing Alhena AI vs Freddy AI. See features, pricing models, accuracy, and why Alhena’s agentic, hallucination-free AI is the best Freshdesk AI alternative.
Top 10 Best AI Customer Service Chatbots for E-commerce
Discover the best AI chatbots for ecommerce. Compare features, ROI, and why Alhena AI leads with accurate, revenue-driven customer service automation.
Empowering Customer Support: Alhena AI Agent Assist Is Here
In the ever-evolving landscape of customer service, one thing remains constant: the need for efficiency and accuracy. As customer expectations rise, support teams face increasing pressure to deliver fast, personalized responses. Enter Alhena AI Agent Assist—an AI-powered tool designed to transform the way customer support teams operate. The Challenge