Product & Engineering
RAG to Agentic: The Next Leap in AI Customer Support
Deep dive into how Agentic AI Chatbots beat RAG bots in customer support. ROI proof, guardrails, and a rollout roadmap for an AI chatbot for customer service or an eCommerce chatbot.
Announcement
Your AI. Your Rules. Your Way.
Discover new Alhena AI features: custom agents, incremental training, smarter feedback, CSAT tracking & self-serve integrations. Built for eCommerce.
Announcement
⭐⭐⭐⭐⭐ Alhena AI Review Management: Built to Speak for Your Brand (Fluently).
Reviews shape the decision to purchase or walk away. Shoppers read them closely, including how the company responds when things go right—or wrong. * 93% of shoppers say reviews influence their buying decisions * 89% read brand responses before making a choice * 94% expect a reply when they leave a review
AI Customer Support
Introducing Smart Flagging AI Responses by Alhena
Alhena.ai’s Flagged Conversations feature reduces QA workload by automatically identifying less than 1% of chats where AI may have hallucinated. With this, Business leaders can ensure accurate AI for CS, eCommerce and Shopping
Announcement
No More “Press 1 to Wait Forever.” Meet Alhena Voice
Customer support calls rank just below tax season and rush hour traffic on the list of things people dread. Endless hold times. Confusing phone trees. Agents who don’t always have the right answers. Let’s be honest—no one wakes up excited to call customer support. Until now. Alhena
Announcement
Gleen AI is now Alhena AI
Gleen AI is now Alhena AI - Alhena AI symbolizes our evolution from a cost-saving tool to a revenue-driving platform. It’s not just about support anymore; it’s about elevating the entire customer journey.