Delight Your Customers via Slack with Alhena AI
We're thrilled to launch Gleen AI's Slack integration. Many clients use Slack for customer support. With Alhena AI on Slack, reduce response times, enhance CSAT, and boost efficiency. Train Alhena AI using diverse Slack channels' knowledge and install it with ease.
We're excited to announce the public availability of Alhena AI's Slack integration.
Several of our customers use Slack to support their customers. Slack is the perfect medium for Alhena AI to help reduce your average response and resolution time and improve your CSAT and operating efficiency of your customer service team.
With Alhena AI's Slack integration, you can:
- Train Alhena AI chatbot on your company's knowledge, even when that knowledge is contained within a wide array of different Slack channels
- Effortlessly install Alhena AI into your Slack instance with one click
- Add (or don't add) Alhena AI to specific Slack channels. Alhena AI will only respond in the channels it's beens explicitly added to.
- Add Alhena AI to an unlimited number of Slack channels. Alhena AI is priced based on the number of conversations it has, not the number of channels it is added to.
- Configure Alhena AI to respond only to questions in the Slack channels. Alhena AI will monitor the channel and only respond when it detects a question or a question intent.
- Get real-time responses. Alhena AI starts streaming generative AI responses immediately. No waiting 20-30 seconds for a response to appear means less customer waiting and higher CSAT.
Furthermore, with Alhena AI's Slack integration, you'll still get all the goodness from Alhena AI, including:
- Highly accurate and relevant responses. Alhena's generative AI will only respond using your company's knowledge. Our "just say no to hallucination" pledge applies to all Slack channels.
- Relevant citations to answers.
- Real-time feedback that helps to continuously improve answer quality.
- Integration with leading help desks.
- Seamless escalation to live agents – any question that Alhena AI is unable to answer can be escalated to a live agent. The full conversation will also be handed off to the live agent, ensuring a smooth customer experience.
Get a Live Demo of Alhena's AI's Slack Integration
Request a demo of Alhena AI, or create your own generative AI chatbot for free using Alhena AI.
