Ashu Dubey is the Co-founder and CEO of Alhena where he is building transformative customer experiences using Agentic AI. Before Alhena, he drove product growth at LinkedIn.
AI hallucinations in ecommerce look like invented studies, wrong specs, and expired promos. Alhena AI's flagged conversations catch errors through real-time source tracing and automated quality control.
An operational guide to AI agent assist for ecommerce. Four before-and-after workflows showing how AI copilot tools cut response time by 56%, double resolution rates, and make new agents perform like veterans from day one.
Most AI pilots fail because of vague goals and bloated scope. This 5-step guide shows ecommerce leaders how to run a focused, low-risk AI pilot that produces a clear decision in 4 to 8 weeks.
Most ecommerce teams have never checked what ChatGPT, Perplexity, Gemini, or Google AI Overviews say about their products. This step-by-step guide gives you copy-paste prompt templates and a 7-point audit checklist to find inaccuracies, document findings, and know when to automate.
Most AI chatbots degrade as products and policies change. Alhena AI self-improves from every interaction using auto-generated FAQs, human feedback loops, Guideline Studio, Conversation Debugger, and Smart Flagging.
Most ecommerce brands rely on interruptive pop-ups that train shoppers to close everything. AI-driven contextual nudges read behavioral signals in real time and convert hesitation into action, lifting add-to-cart rates 15-35% without annoying shoppers.