Ashu Dubey is the Co-founder and CEO of Alhena where he is building transformative customer experiences using Agentic AI. Before Alhena, he drove product growth at LinkedIn.
Slack is great for improving collaboration and communication. It can also be an incredible platform for improving customer support. Here are 10 tips to improve customer support through Slack.
Self-service is becoming increasingly important in customer service, and deflection rate is a key measure for how effective your self-service options are. Here are 5 tips on how to improve your deflection rate (and your resolution rate).
Measuring and improving CSAT is important for any call center. This article reviews 4 sound strategies for improving your CSAT score.
OpenAI’s GPTs will allow both consumers and enterprises to build tailored versions of ChatGPT. But Gleen AI is still the leading solution for enterprise-grade generative AI.
Measuring Net Promoter Score (NPS) is relatively easy. Improving your NPS, however, is more difficult. Here are 7 practical tips to improve your NPS.
If you’re looking to improve your customer service, improving your call abandonment rate is a great place to start.