Ashu Dubey is the Co-founder and CEO of Alhena where he is building transformative customer experiences using Agentic AI. Before Alhena, he drove product growth at LinkedIn.
A step-by-step guide for ecommerce CX leaders to connect web chat, email, Instagram DMs, WhatsApp, Facebook Messenger, Slack, and Discord through one AI platform with a single shared knowledge base. Includes channel selection guidance, a four-week deployment timeline, and unified analytics.
WhatsApp has 2.7 billion users and a 98% message open rate. For ecommerce brands in Brazil, India, Germany, and beyond, AI-powered WhatsApp commerce turns the world's most-used messaging app into a full sales and support channel.
Ecommerce brands collect customer data everywhere but connect it nowhere. A customer data platform unifies identity across every channel and device. Connected to conversational AI, it turns fragmented data into real-time 1:1 shopping experiences that drive revenue.
HubSpot's native chatbot handles routing and forms. Alhena AI turns Live Chat into a full AI sales and support channel with conversational lead capture, product expertise, and order management, all synced back to your CRM.
WooCommerce and Freshdesk lack native conversational AI. Alhena AI connects to both platforms via REST API, giving open-source ecommerce brands the same AI shopping and support capabilities as Shopify-native tools, with 86% ticket deflection and 48-hour deployment.
Email popup conversion rates have dropped below 2%. But shoppers willingly share skin type, size preference, budget, and purchase timeline when talking to an AI shopping assistant. Learn how conversational lead capture replaces form-based lead gen with richer zero-party data.