Another week, another milestone at Alhena: we've received our SOC 2 Type 2 attestation from Sensiba LLP, and we're now (officially) SOC 2 Type 2 compliant. (See http://www.aicpa.org/soc4so.)
For any generative AI solution, SOC 2 Type 2 attestation is incredibly important. Here's why.
No generative AI solution survives without customer trust.
In generative AI, trust is necessary at 2 different levels. Every generative AI customer should be asking themselves these 2 basic questions:
1 - Can I trust the responses of the generative AI solution? i.e., Does it hallucinate?
Alhena AI is the leader in no-hallucination generative AI. Over 80% of Alhena AI's tech stack is focused on preventing hallucination.
No hallucination is absolutely necessary in generative AI solutions in customer service and sales. But it's not sufficient.
2 - Can I trust the generative AI solution with all my proprietary data?
A generative AI solution can touch and/or create a lot of proprietary data, including:
- The knowledge used to train the generative AI
- The guidelines used to shape the tone and behavior of the generative AI
- The questions entered by customers and employees into the generative AI
- The access to internal systems granted to the generative AI, like order management or payment processing
- The generative AI's actual responses, especially if the AI is responding in a private channel
- The feedback provided to the generative AI, both by customers and by admins
With all this proprietary data, prospective generative AI customers have the following concerns:
Concerns specific to generative AI:
- Will the solution leak sensitive information (like response guidelines) to the public?
- Does the solution prevent prompt jacking or jailbreak prompts? (i.e., hackers using the generative AI as an attack vector into the rest of my environment)
- Will the solution train on my proprietary data, and will other customers benefit from this training?
General SaaS concerns (not specific to generative AI)
- Will the solution intermingle my data with other customers' data?
- Will the solution share my data with other sub-processors that are less secure?
- Will the solution introduce vulnerabilities into my production environment?
- Will the solution preserve the integrity of my data?
- Does the solution provider have sufficient data security controls?
- Are they trying to detect security incidents?
- Can they quickly repair damage and restore functionality in the event of a data breach or system failure?
Customers considering Alhena AI can rest assured. We've been hard at work for several months, and we are now officially SOC 2 Type 2 compliant.
Kudos to Nagendra, Alhena Co-Founder and CTO, for taking the lead on making Alhena AI SOC 2 Type 2 compliant. Thanks also to Drata (compliance automation firm) and Sensiba (audit firm) for helping us achieve this milestone as well.
Onwards & upwards,
Ashu
