AI for Customer Experience
How AI Automates Returns and Refunds in ecommerce: A Complete Guide for 2026
Learn how AI automates ecommerce returns, reduces refund costs, and boosts loyalty. See how Alhena AI handles returns end-to-end.
How to make the best of Shopify and Zendesk with AI in ecommerce store
Convert more with Alhena AI + Shopify + Zendesk. Automate support, guide shoppers, and boost conversions with real-time order and product intelligence.
Product Update: Building Better Control, Clarity, and Continuity in AI-Led CX
New product features shipped in 2026 so far by team Alhena
Ecommerce sales conversion to grow in focus for ecommerce stores amid rising customer acquisition costs in 2026
Ecommerce has entered a new cycle. Customer acquisition costs continue to rise because digital advertising is more competitive and privacy rules limit what brands can track. For the millions of ecommerce stores (running on Shopify, WooCommerce or BigCommerce) that serve billions of patrons across the globe it's not
Making AI Feel Like Help, Not Harm: Change Management on the Retail Frontline
An opinion piece on managing change management in AI projects for retail brands
Is Your Business Ready for AI Customer Service? 7 Key Signs
Discover the 7 signs your business is ready for AI customer service and how Alhena AI boosts speed, accuracy, and customer satisfaction.