We're thrilled to launch Alhena AI's Slack integration. Many clients use Slack for customer support. With Alhena AI on Slack, reduce response times, enhance CSAT, and boost efficiency. Train Alhena AI using diverse Slack channels' knowledge and install it with ease.
The emergence of generative AI in customer support has been nothing short of transformative. The ability of these
And – more importantly – will customers care? Last Thursday, in The Hill's Op-Ed piece, "AI's real problem is that it's boring," William Beutler argues that the AI revolution is already in trouble...
In the @techpolicypress article ““AI” Hurts Consumers and Workers and Isn’t Intelligent“, @alexhanna and @emilymbender make the following arguments against generative AI...
We’re thrilled to announce that Helix, your trusted partner in delivering the world’s most accurate and capable generative AI platform for customer success, is now Gleen.ai.
Generative AI chatbots can do a lot of what human agents can do. But should chatbots replace human agents? We at Alhena think that AI and human agents work better side-by-side.