Alhena AI: A Customer-Facing Freshdesk Chatbot
Freshdesk's Freddy AI doesn't interact directly with customers. Alhena AI is a customer facing, generative AI Freshdesk chatbot. Alhena AI allows Freshdesk customers to improve customer service while leveraging their Freshdesk investment.
Business owners often struggle to respond to and solve client problems quickly.
For customers who use Freshdesk, Freddy AI is an agent assist tool that harnesses the power of artificial intelligence.
However, despite its AI capabilities, Freddy AI doesn't actually interact directly with customers.
This is where Alhena AI, the leading generative AI solution, steps into the spotlight. For chatbot Freshdesk customers seeking a interactive AI chatbot for direct customer interactions, Alhena AI is a suitable fit.
Request a demo of Alhena AI, or create your own free generative AI chatbot now.
In this blog post, we will delve deeper into the potential of Alhena AI and how it effectively bridges this gap in Freshdesk's services.
About Freddy AI & Agent Assist limitations
Freddy AI uses machine learning to learn from past support tickets, drafting responses to new customer questions. Agents can then modify these responses as they see fit. This results in faster resolution times and more consistent responses from support agents.
While Freddy can help reduce response time, Freddy's effectiveness is limited. For example:
- Freddy can't detect a foreign language. It also can't automatically formulate a response in the customer's primary language.
- Freddy doesn't respond with empathy. Human agents need to edit responses to ensure the answer is sufficiently empathetic.
- Freddy first requires the human agent to read a response. Human agents then need to edit the response, creating a delay in response time.
- If your support agents don't work 24/7/365, then you can only provide Freddy-assisted support during work hours.
- While Freddy can scale with peak support demands, your support team can't. The number of agents you have on staff will still dictate the maximum number of tickets you can resolve.
What are the benefits of having a customer-facing generative AI chatbot?
A customer facing Freshdesk chat bot that uses generative AI can improve customer satisfaction.
Here are some of the critical advantages of Freshdesk chatbot integration with Alhena AI:
- 24/7/365 Availability: With a generative AI chatbot, customers can receive assistance at any time of the day, year-round.
- Scalability: Customer-facing AI chatbots can automatically scale up to accommodate sudden increases in customer service traffic. This ability to automatically scale up ensures consistent support during peak times.
- Knowledge Ingestion: Generative AI chatbots can ingest knowledge from multiple sources, providing comprehensive and updated responses to customer queries.
- Language Detection: Generative AI chatbots can detect the customer's language and respond in that language. Support documents no longer need translation.
- Faster Response Time: Customer-facing AI chatbots deliver instant responses, significantly reducing customer wait times and improving the overall customer experience.
- Understanding Complex Queries: Generative AI enables these chatbots to comprehend complex customer inquiries and provide relevant, precise answers.
- Respond with Empathy: Customer-facing, generative AI chatbots converse with the customer in an incredibly natural, empathetic manner.
- Reduced Resolution Time: Customer-facing AI chatbots can provide faster resolution times by quickly giving accurate answers. This helps to reduce the time it takes to solve problems for customers and create tickets.
- Improved CSAT and NPS: Generative AI chatbots' ability to provide fast, accurate answers improves CSAT and NPS scores.
- Focus: Generative AI chatbots give customer service agents more time to focus on more complex customer escalations.
What's unique about Alhena AI?
Alhena AI is a market leader in generative AI chatbots.
Unlike other generative AI chatbots, Alhena AI doesn't hallucinate. Any chatbot that uses generative AI has a tendency to hallucinate, or make things up.
In the customer support arena, hallucination is a deal-breaker. Alhena AI focuses eighty percent of its technology on preventing, detecting and removing hallucination. Gleen AI customers agree, the accuracy of Gleen AI responses is second to none.
Alhena AI can ingest knowledge from knowledge bases, FAQs, wikis, product documents, and resolved Freshdesk tickets. Extensive curation of knowledge isn't necessary. This enables you to get Gleen AI up and running in a matter of hours. Knowledge is regularly re-ingested, ensuring updated and reliable responses.
Alhena AI offers valuable analytics and enables manual supervision. Administrators can access customer questions and chatbot answers. They also have the ability to improve answers.
Alhena AI can integrate with multiple customer service channels like Freshdesk, email, Slack, and Discord. It can also integrate with other enterprise systems to personalize responses and enable customer self-service.
Finally, you can create slightly different versions of Alhena AI to use with different audience members.
What's unique about Alhena AI & Freshdesk integration?
Alhena AI is the only generative AI chatbot that offers complete integration with Freshdesk and Freshchat.
The Alhena AI chat widget integrates seamless with Freshdesk. It can transfer customers and conversation history to live agents, who can continue to use the Freshchat interface to live chat with customers.
Alhena AI can transfer to live agents during business hours.
After business hours, Alhena AI can transfer issues via email to agents through Freshdesk. Gleen AI informs customers they can expect an email response during regular business hours.
In all cases, Alhena AI transfers the entire conversation between the customer and chatbot to the agent. This eliminates the need for customers to repeat themselves.
The Verdict
Change is inevitable, and customer-facing generative AI chatbots are permanently how businesses interact with their customers.
Alhena AI's lack of hallucination makes it a front-runner in the generative AI chatbot market. For customers who use Freshdesk and Freshchat, Gleen AI is a natural choice to fill the gap of Freddy AI's limitations.
With its hallucination prevention, you can trust Alhena AI to provide relevant and accurate responses. Gleen AI's real-time translation, empathy, automatic knowledge updating, and ability to create different versions will delight your customers.
Alhena AI stands as a powerful AI-driven customer service solution.
Alhena AI gives Freshdesk and Freshchat customers confidence in deploying a customer-facing chatbot. It also helps them maximize their investment.
Request a demo of Alhena AI, or create your own free generative AI chatbot now.
