[email protected] | Telling stories at the intersection of AI and CX | I keep up with the deluge of "new things"(so you don't have to) and share what I learn here
If you are searching for an AI chatbot for customer service in 2026, you will find a crowded market with very different philosophies. Some tools
Introducing AI Visibility: Alhena's new product helping e-commerce brands monitor, optimize, and measure how their products appear across AI search, agentic shopping, and AI-powered discovery.
Starting automation in customer support does not require a full transformation on day one. In most ecommerce environments, a meaningful shift begins with identifying high-volume,
How to scale multilingual customer service using AI while keeping your brand voice consistent. A practical framework covering guardrails, glossaries, QA scoring, and a phased rollout plan.
New product features shipped in 2026 so far by team Alhena
The way Customer service teams operate in changing drastically in 2026. Over the last decade, customer support has gone from being a back-office function to