Srikanth Sagar
[email protected] | Telling stories at the intersection of AI and CX | I keep up with the deluge of "new things"(so you don't have to) and share what I learn here
Introducing Alhena’s Outfit Builder Agent for Apparel Brands
Fashion shoppers want clarity. They want guidance that feels personal. They want help choosing pieces that work together without needing to speak to a stylist. This shift is now shaping how apparel brands think about product discovery and conversion. Today we are announcing Alhena’s Outfit Builder Agent. This is
Customer Service Automation
10 Self-Service Journeys Every Ecommerce Brand Should Automate First with AI
Starting automation in customer support does not require a full transformation on day one. In most ecommerce environments, a meaningful shift begins with identifying high-volume, repetitive journeys that consume live agents’ time and do not require nuanced human judgment. Customer service automation works best when it is focused, measurable, and
AI Chatbot
Multilingual AI Customer Support without Breaking Brand Tone
How to scale multilingual customer support using AI across Multiple Languages while keeping your voice consistent.
Announcement
Product Update: Building Better Control, Clarity, and Continuity in AI-Led CX
New product features shipped in 2026 so far by team Alhena
AI Customer Support
AI for Customer Support - KPIs: What AHT, FCR, Containment, CSAT, and Time-to-First-Value Really Tell You
The way Customer service teams operate in changing drastically in 2026. Over the last decade, customer support has gone from being a back-office function to a core part of the customer experience. Today, it is one of the few places where brands still have direct, high-intent interactions with customers after
AI Shopping Assistant
Ecommerce sales conversion to grow in focus for ecommerce stores amid rising customer acquisition costs in 2026
Ecommerce has entered a new cycle. Customer acquisition costs continue to rise because digital advertising is more competitive and privacy rules limit what brands can track. For the millions of ecommerce stores (running on Shopify, WooCommerce or BigCommerce) that serve billions of patrons across the globe it's not
Announcement
Introducing Alhena’s Outfit Builder Agent for Apparel Brands
Fashion shoppers want clarity. They want guidance that feels personal. They want help choosing pieces that work together without needing to speak to a stylist. This shift is now shaping how apparel brands think about product discovery and conversion. Today we are announcing Alhena’s Outfit Builder Agent. This is