Mason Wiley
Founding Engineer - Gleen AI
Revolutionizing Online Shopping: The AI Shopping Assistant is Here
Conversational Shopping: The Future of E-commerce Has Arrived. In today's fast-paced digital world, online shopping can feel overwhelming. With countless options and complex product specifications, finding the perfect item can be a time-consuming and frustrating experience. But what if there was a better way? Enter the world of
Perspective
On AI Safety, AI Security, Trustworthy AI & Responsible AI
The White House issued an executive order on safe, secure, and trustworthy AI. The good news is, Gleen AI already incorporates many of the key points of the Executive Order.
How to Guides
Mean Time to Resolution: What It is and How to Improve It
Mean Time to Resolution (or MTTR) is a useful metric that customer service teams can use to measure customer service efficiency. Generative AI can help you reduce MTTR.
How to Guides
How to Improve Call Center Customer Service
With a generative AI chatbot like Gleen AI, you can improve call center customer service by using a chatbot to provide first line customer support and allowing live agents to focus on more complex escalations.
Perspective
Have We Reached Peak AI Hype?
Recently, there's been a lot of negative press about Generative AI. Have we reached Peak AI Hype? Is it all downhill from here? We think not.
Perspective
Why LLM Fine-Tuning isn't Always a Good Idea
LLM fine-tuning sounds exciting and easy. But the actual costs associated with LLM fine-tuning can often far outweigh the benefits.
Perspective
What are the Disadvantages of Chatbots?
There are many perceived disadvantages of using chatbots in customer service. If you license a generative AI chatbot, you can eliminate most or all these perceived disadvantages.