Mason Wiley
Founding Engineer - Gleen AI
Revolutionizing Online Shopping: The AI Shopping Assistant is Here
Conversational Shopping: The Future of E-commerce Has Arrived. In today's fast-paced digital world, online shopping can feel overwhelming. With countless options and complex product specifications, finding the perfect item can be a time-consuming and frustrating experience. But what if there was a better way? Enter the world of
10 Tips to Improve Slack Customer Support
Slack is great for improving collaboration and communication. It can also be an incredible platform for improving customer support. Here are 10 tips to improve customer support through Slack.
What Is Deflection Rate? (And 5 Tips to Improve Deflection Rate)
Self-service is becoming increasingly important in customer service, and deflection rate is a key measure for how effective your self-service options are. Here are 5 tips on how to improve your deflection rate (and your resolution rate).
How to Guides
How to Improve CSAT Scores In Call Centers
Measuring and improving CSAT is important for any call center. This article reviews 4 sound strategies for improving your CSAT score.
How to Improve NPS
Measuring Net Promoter Score (NPS) is relatively easy. Improving your NPS, however, is more difficult. Here are 7 practical tips to improve your NPS.
How to Guides
How to Reduce Abandoned Calls in Call Centers
If you’re looking to improve your customer service, improving your call abandonment rate is a great place to start.
Reliably Scale Enterprise Generative AI with Alhena Policies & Bot Profiles
We first tackled hallucination. Now, Alhena Policies and Bot Profiles will help you reliably scale your enterprise generative AI projects and maximize ROI.