Mason Wiley
Founding Engineer - Gleen AI
Revolutionizing Online Shopping: The AI Shopping Assistant is Here
Conversational Shopping: The Future of E-commerce Has Arrived. In today's fast-paced digital world, online shopping can feel overwhelming. With countless options and complex product specifications, finding the perfect item can be a time-consuming and frustrating experience. But what if there was a better way? Enter the world of
How to Guides
How to Improve Customer Service In Ecommerce
Ecommerce platforms can now offer a more personalized experience than ever before, but in order to maximize lifetime value (LTV) of your customers, your customer service needs to be on point.
How to Guides
How to Overcome the Customer Service Language Barrier
Deploying a generative AI chatbot like Gleen AI is the fastest and most effective way to overcome language barriers in customer service.
How to Guides
How Alhena AI Protects Your Brand
Many enterprises are wondering how a generative AI solution can protect their brand. As it turns out, Alhena AI protects brands in multiple ways.
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How to Improve Customer Service Efficiency
Improving the customer service efficiency makes customers happier and streamlines your agents' time and effort. Here are 7 tips to maximize the efficiency of your CS team.
Perspective
The 3% Hallucination Fallacy
For an LLM, a 3% hallucination rate might sound great. But it's a complete fallacy.
How to Guides
How to Improve Response Time to Customers
Average First Response Time and Average Response Time are important customer service metrics. We'll show you how to calculate both and discuss 3 tips to improve response times.