Ashu Dubey is the Co-founder and CEO of Alhena where he is building transformative customer experiences using Agentic AI. Before Alhena, he drove product growth at LinkedIn.
A fast-growing DTC home and living brand deployed AI-powered support in a phased rollout, starting with email automation before expanding to live chat. The results: 63% of all inquiries resolved by AI, 90% CSAT matching human-only levels, and a support team freed to focus on complex issues.
Tatcha deployed an AI shopping concierge that acts as a digital beauty advisor, building personalized skincare rituals and driving agentic checkout. The results: 3x conversions, 38% AOV uplift, and 11.4% of total site revenue.
A luxury fashion brand deployed an AI stylist powered by a multi-agent system to guide fit, curate outfits, and match its premium voice. The results: 20% higher AOV, 10% revenue growth, and 24/7 expert guidance across every time zone.
AI powered site search converts 67% better than keyword matching. Learn how NLP, semantic search, and machine learning turn your ecommerce search bar into a revenue channel, with real case studies showing 2-3x conversion lifts.
A practical guide to setting up Gorgias AI automation for ecommerce support. Covers the full setup process, real pricing with double-billing details, known limitations like Shopify lock-in and hallucination risks, and how Alhena AI fills the gaps with multi-platform support and revenue-first design.
WISMO (Where Is My Order) queries make up 30-40% of ecommerce support tickets and cost $5-22 each. AI resolves them in under 10 seconds at $1 per resolution. This guide covers proactive notifications, omnichannel automation, and how to turn order inquiries into revenue.