Ashu Dubey
Ashu Dubey is the Co-founder and CEO of Alhena where he is building transformative customer experiences using Agentic AI. Before Alhena, he drove product growth at LinkedIn.
Gleen AI is now Alhena AI
Gleen AI is now Alhena AI - Alhena AI symbolizes our evolution from a cost-saving tool to a revenue-driving platform. It’s not just about support anymore; it’s about elevating the entire customer journey.
Product & Engineering
RAG to Agentic: The Next Leap in AI Customer Support
Deep dive into how Agentic AI Chatbots beat RAG bots in customer support. ROI proof, guardrails, and a rollout roadmap for an AI chatbot for customer service or an eCommerce chatbot.
Announcement
Your AI. Your Rules. Your Way.
Discover new Alhena AI features: custom agents, incremental training, smarter feedback, CSAT tracking & self-serve integrations. Built for eCommerce.
AI Customer Support
Introducing Smart Flagging AI Responses by Alhena
Alhena.ai’s Flagged Conversations feature reduces QA workload by automatically identifying less than 1% of chats where AI may have hallucinated. With this, Business leaders can ensure accurate AI for CS, eCommerce and Shopping
Announcement
Gleen AI is now Alhena AI
Gleen AI is now Alhena AI - Alhena AI symbolizes our evolution from a cost-saving tool to a revenue-driving platform. It’s not just about support anymore; it’s about elevating the entire customer journey.
Perspective
I, GenAI Bot: 10 Guiding Principles for Generative AI (GenAI) Bots in Customer Service
Isaac Asimov had 3 Laws of Robotics. Generative AI bots, especially when used in customer service, should also have guiding principles.
How to Guides
Crawl, Walk, Run: How to Successfully Implement Generative AI
Implementing Generative AI doesn't have to be an all or nothing proposition. Here's a guide on how to incrementally implement generative AI and build organizational trust along the way.