At Alhena, our customer support AI and shopping assistant’s focus has not just been on helping customers cut down their CX costs and increase efficiency, but also on driving direct revenue from customers. 

The AI Shopping Assistant and the AI Nudge feature have been efforts in that direction, and now customers can directly track ROI from Alhena AI on their dashboard with the new Revenue Analytics feature.

What is Revenue Analytics in Alhena AI? 

Revenue analytics feature on the dashboard helps you track direct ROI from Alhena AI. It gives you: 

1. Average Cart Value: Calculated as Total Gross Merchandise in the cart on a particular day divided by total number of carts (that had either addition or removal) on that day.
2. Daily Cart GMV: This is the average value of what users add to their carts. We calculate it by taking the total value of all items added to carts, subtracting the value of items removed.
3. Total Add to Cart GMV: Net merchandise value of all items added to carts, minus the value of items removed, across all users during the selected time range.

How Does the Revenue Analytics Feature Help Your E-commerce Business?

• Direct Revenue Visibility: Track the direct revenue Alhena’s shopping recommendations are contributing to your business.
• Take Action When Revenue Dips: Spot downward trends, investigate the cause, and take corrective action with support from your Alhena engineer.
• Easier Reporting: Measure the revenue impact from Alhena AI easily and create reports—no need for support team intervention.

How to Access Revenue Analytics Feature in Alhena AI?

Here is the step-by-step process in to get access to Revenue Analytics 

Frequently Asked Questions

1. Can AI chatbots actually help increase e-commerce sales?

Yes, AI chatbots can boost e-commerce sales by providing fast and accurate shopping recommendations. Alhena’s customer support AI and shopping assistant can also prioritize the products you choose to promote in chat recommendations—like bestsellers or new arrivals—helping drive more conversions.

2. How do I measure ROI from my AI chatbot?

AI chatbots generate both direct and indirect revenue.

• Direct ROI comes from AI  shopping assistant recommendations that lead to purchases. With Alhena AI, you can track this using the Revenue Analytics feature on the dashboard.
• Indirect ROI comes from improved CSAT scores, faster query resolution, customer loyalty, and cost savings from reduced CX headcount.

3. How do I measure ROI specifically from my AI shopping assistant?

You can measure ROI on Alhena’s AI shopping Assistant with the new Revenue Analytics feature. Here is how to use it. 

4. How do I know if my AI CX agent is driving revenue or just handling support? 

Alhena AI’s customer support AI agent is also a shopping assistant that contributes directly to sales. You can measure this through the Revenue Analytics feature on the dashboard. 

5. Do AI assistants really influence add-to-cart and purchase decisions?

Yes, AI assistants can influence buying behavior by giving customers quick, relevant product suggestions. With Alhena AI, this impact is trackable through the Revenue Analytics feature.

6. What metrics should I track to evaluate AI-driven shopping assistants?

You need to track ROI from the shopping assistant. Key ROI metrics you can track are: 

• Total sales influenced
• Add-to-cart values
• Average Cart Value

These are all available in Alhena AI shopping assistant’s Revenue Analytics dashboard.

7. How soon can I start seeing data in the Revenue Analytics dashboard? You’ll begin seeing insights as soon as Alhena’s AI agent is activated on the website and customers start interacting with your store via Alhena AI.

8. Is the Revenue Analytics feature available to all Alhena users? Currently, it’s available for Shopify users, but support for other platforms is coming soon.

9. What should I do if I see a drop in revenue in the analytics? Investigate the root cause and collaborate with your Alhena support engineer to take corrective action promptly.

10. Do I need technical help to generate revenue reports from Alhena? No. You can access it through the Alhena AI dashboard. Here is a step-by-step guide. 

11. Can I see the ROI from Alhena AI for my Shopify store? Yes, you can track ROI directly using the Revenue Analytics feature in Alhena’s dashboard.

12. How does Alhena AI increase my store’s revenue? Through features like the AI Shopping Assistant, AI Nudges, and Product Boost (which lets you prioritize specific products like bestsellers or new launches), Alhena helps surface high-converting items and drive purchases. Revenue impact is measurable via the dashboard’s Revenue Analytics.