How to Guides
Your Ultimate Guide to Using a ChatbotAI in Customer Service
ChatbotAIs, or AI chatbots, are revolutionizing online customer service. We discuss 11 tips for effectively deploying chatbotAIs effectively in CS, and Gleen AI is the easiest and fastest way to implement those tips.
What is AI Containment Rate & Deflection Rate? (2025 Ecommerce Chatbot Benchmarks)
Deflection rate, how many issues your AI solves without human help, is the self-service KPI that matters. While most chatbots hit 20–40%, Alhena AI delivers 80–90% with semantic understanding and smart fallbacks.
Crawl, Walk, Run: How to Successfully Implement Generative AI
Implementing Generative AI doesn't have to be an all or nothing proposition. Here's a guide on how to incrementally implement generative AI and build organizational trust along the way.
How to Implement Generative AI for Customer Service
Generative AI for customer service can implemented in many different ways. Gleen AI is the fastest and most secure way for CS teams to adopt generative AI. And, Gleen AI doesn't hallucinate.
How to Evaluate an AI Chatbot for Ecommerce: 8 Key Features
Chatbots are becoming critical for eCommerce merchants. Generative AI chatbots like Gleen AI can sync with your product catalog, inventory, and prices, understand complex customer questions, and provide relevant answers. And Gleen AI doesn't hallucinate.
How to Build a Chatbot
Believe it or not, it's easy to build a generative AI chatbot. But it's difficult to prevent the chatbot from hallucinating. For a non-hallucinating generative AI chatbot, try Gleen AI.
Alhena's Free Generative AI Chatbot Builder
Looking for a chatbot builder? Alhena AI's free generative AI chatbot builder trains on your knowledge base, provides highly relevant answers, and doesn't hallucinate.