Surya Krishnan
Growth at Alhena | Bringing ideas to life. Turning insights into stories.
Alhena.ai vs Zendesk AI: Choosing the Right CX Automation Solution in 2025
Find out how Zendesk Advanced AI and Alhena.ai compare as CX automation platforms in 2025. Read on to find what suits your use case the best
How to Guides
What is AI Containment Rate & Deflection Rate? (E-commerce Chatbot Benchmarks)
Deflection rate, how many issues your AI solves without human help, is the self-service KPI that matters. While most chatbots hit 20–40%, Alhena AI delivers 80–90% with semantic understanding and smart fallbacks.
Customer Service Automation
Top 10 Best AI Customer Service Chatbots for E-commerce
Discover the best AI chatbots for ecommerce. Compare features, ROI, and why Alhena AI leads with accurate, revenue-driven customer service automation.
Hallucination-Free AI
The Accuracy Imperative: Hallucination-Free AI for Ecommerce and Future-Ready Businesses
AI hallucinations cost ecommerce businesses billions and erode shopper trust. Discover why accuracy-first AI from multi-layered validation to real-time verification is the foundation for boosting conversions, reducing support costs, and building lasting customer loyalty.
AI Shopping Assistant
7 Benefits of Adding an AI Shopping Assistant to Your Online Store
Explore the benefits of adding an AI shopping assistant to your online store that is not just a support assistant but also a sales assistant that drives revenue.
AI Chatbot
10 Best AI Chatbots for Shopify in 2026
Discover the best Shopify AI chatbots of 2026 and why Alhena AI leads as the top all-in-one shopping, support, and revenue-driving solution.
AI Shopping Assistant
7 Top AI Shopping Assistants for E-commerce Growth
The top 7 AI shopping assistants revolutionising e-commerce growth, led by Alhena AI boosting conversions and automating 70-90% of support.