Surya Krishnan
Growth at Alhena | Bringing ideas to life. Turning insights into stories.
Alhena.ai vs Zendesk AI: Choosing the Right CX Automation Solution in 2025
Find out how Zendesk Advanced AI and Alhena.ai compare as CX automation platforms in 2025. Read on to find what suits your use case the best
agentic architecture
Latency Kill Conversions? Why Every Millisecond Matters in E-commerce CX
Every millisecond counts in e-commerce. Slow AI responses break trust and cost sales, while fast, sub-second replies boost conversions and customer satisfaction. Discover how Alhena AI turns speed into a competitive advantage for smarter, seamless shopping experiences.
AI Chatbot
Top 5 AI Chatbots for Gorgias Users
Explore the Top 5 AI Chatbots for Gorgias Users in 2026, from automation to personalization. See how Alhena AI helps e-commerce brands boost AOV, resolve tickets faster, and turn every customer chat into a conversion.
AI Shopping Assistant
13 Key Questions to Ask Before Choosing an AI Shopping Assistant for Ecommerce
Discover 13 key questions every brand should ask before adopting AI from integrations and pricing to ROI and data security with insights from Alhena AI.
AI Shopping Assistant
7 Essential Use Cases of AI Shopping Assistants in Ecommerce
Discover 7 essential AI shopping assistant use cases. Learn how Alhena AI drives ecommerce conversions, reduces returns, and boosts growth.
AI Shopping Assistant
Is an AI Shopping Assistant better than live chat for improving ecommerce customer experience?
Ecommerce brands have relied on live chat for years, but it’s no longer enough. AI shopping assistants like Alhena AI deliver instant, 24/7, personalized support that boosts conversions and reduces costs. This explains why the future of customer experience belongs to AI.
How to Guides
What is AI Containment Rate & Deflection Rate? (E-commerce Chatbot Benchmarks)
Deflection rate, how many issues your AI solves without human help, is the self-service KPI that matters. While most chatbots hit 20–40%, Alhena AI delivers 80–90% with semantic understanding and smart fallbacks.