Ashu Dubey is the Co-founder and CEO of Alhena where he is building transformative customer experiences using Agentic AI. Before Alhena, he drove product growth at LinkedIn.
Global ecommerce fraud exceeds 8 billion annually, but false declines from aggressive fraud rules cost merchants 43 billion. AI fraud detection resolves this paradox by scoring risk in real time. Learn where AI customer support fits in a modern fraud prevention stack.
Fitment errors cause up to 86% of auto parts returns. Conversational AI replaces rigid YMM dropdowns with natural language fitment verification, VIN-based lookup, and verified cross-sell that cuts returns 20-30% while boosting conversion to 3.53%.
Most ecommerce brands test AI agents informally and produce unreliable data. This guide shows CX teams exactly how to set up a controlled traffic split test comparing AI and human agents, what metrics to measure, and how to analyze results for a defensible AI business case.
Five catalog change events and a 30-minute weekly cadence that keeps your ecommerce AI accurate. The operational playbook for CX and ops teams using Alhena AI.
Per-transaction AI metrics capture only 30-40% of total value. A four-stage CLV attribution framework reveals AI-engaged customers are worth 40-60% more over 12 months.
Most loyalty programs treat every customer the same. AI transforms loyalty with milestone recognition, dynamic reward calibration, churn-risk intervention, and preference-aware personalization.