Alhena Voice is Here: Hands-Free Shopping & Voice-First Support
Alhena announces the launch of a flagship new product - Alhena Voice.
Today, we’re rolling out a major new capability that will change the way people interact with websites - Alhena Voice. It is the biggest step yet in making buyer interactions natural, fast, and actionable.
Give Your Brand a Voice That Works in Two Ways
With Alhena Voice, shoppers talk to your site (via phone or computer) like they would to an associate, then review a clean transcript while the assistant completes tasks in seconds.
Built from the insight that buyers prefer speaking over typing, and reading over listening, Alhena Voice pairs real-time speech with mirrored chat and one-click on-page actions to move customers from question to checkout faster.
🛍️ Conversational Shopping
- “Show me trail shoes under $150.”
- “Compare this to waterproof jackets.”
- “Add the third one to my cart.”
With the launch of conversational search and now Alhena Voice, shopping becomes truly effortless and hands-free. No filters to fiddle with, no typing into boxes. Just speak and your store responds.
🎧 Voice Answering Agent for Support
- “Where’s my order?”
- “How do I exchange this item?”
- “What’s your refund policy?”
Instead of waiting on hold or grappling with complicated IVR menus, customers get instant, grounded responses. And because Alhena Voice works with SIP lines and phone systems, it can literally replace hold music with real answers.
Why Voice with Alhena Is Different
⚡ Low latency - Snappy, human-like back-and-forth.
💬 Voice + chat together - Hear and read answers at once.
🛒 Takes action - Filters, adds to cart, opens tracking links.
🌍 Multi-language - Global shoppers, supported out of the box.
🎙️ Custom voice profiles - Set the tone as per your brand.
📚 No hallucination guarantee - Standard with Alhena.
Together, these make Alhena Voice not just a novelty but a revenue driver and support deflector.
Other Updates: Feefo + Klaviyo Integrations
While Voice is the headline, we’ve also added two integrations to strengthen the Alhena ecosystem:
Feefo Integration - Verified review data now powers answers, nudges, and recommendations inside Alhena. Learn more here.
Klaviyo Integration - Profile data collected in chats (preferences, sizes, product interests) can now be synced directly to Klaviyo for smarter campaigns and personalized flows.
🚀 The Future of Customer Interaction Is Voice-First
Whether it’s helping a shopper discover products hands-free, or resolving a customer’s issue in seconds, Voice makes every interaction faster and more human.
You can book a custom walkthrough to see Alhena Voice in action now.
