Security Statement

Last updated April 3, 2024

Welcome to Alhena (Previously, Gleen/Helix), a comprehensive support solution for modern teams. Alhena, Alhena AI, Alhena Support, Alhena Forums, and Alhena Ticketing are products operated by Helix3 Labs, Inc. ("us", "we", or "our"). We may introduce more products in the future under the Alhena umbrella. These Terms of Service ("Terms") apply to all our products and services.

Please read these Security Statement carefully before using the Alhena platform, chatbot, website, products, or services (collectively, the "Services") operated by Helix3 Labs, Inc.

  1. Data Access:

    In addition to the website, Alhena integrates with Help Desks and messaging products (such as Discord, Slack, and Telegram) as AlhenaBot to facilitate questions and answers in our partner’s properties. As part of the integration, AlhenaBot has

  2. Access to:

    • Usernames on the appropriate product
    • Question content (including but not limited to title, description and any attachments) and its follow-up messages
    • For Alhena ticketing, we collect Names and Email for communication with the users

    Ability to send messages to specific channels/persons as appropriate and needed for the product to function

  1. Alhena commits to:
  2. Making sure all its employees follow the company’s best practices, processes, and procedures
  3. Protecting customer data and Alhena's information, intellectual property, people, and activities against loss, damage, disruption, or unauthorized disclosure.
  4. Understanding customer’s security needs and delivering high standards of service
  5. Implementing and maintaining security policies and procedures towards achieving the relevant regulatory requirements.
  1. Our data practice:
  2. Storage: Data collected by Alhena from partners (via Discord, Telegram) is stored in the cloud with the highest possible security policies.
  3. Access: Any data collected is accessible only to authorized employees or bots.
  4. Purge: Upon receiving the request, we make a reasonable effort to purge the relevant data as soon as possible. In some instances however, it may take up to 3 months for us to comply with the request.


Helix3 Labs, Inc.
4900 Hopyard Road Suite 100
Pleasanton, California 94588
United States of America