AI Customer Support
Alhena Voice is Here: Hands-Free Shopping & Voice-First Support
Alhena announces the launch of a flagship new product - Alhena Voice.
10 Self-Service Journeys Every Ecommerce Brand Should Automate First with AI
Starting automation in customer support does not require a full transformation on day one. In most ecommerce environments, a meaningful shift begins with identifying high-volume, repetitive journeys that consume live agents’ time and do not require nuanced human judgment. Customer service automation works best when it is focused, measurable, and
AI for Customer Support - KPIs: What AHT, FCR, Containment, CSAT, and Time-to-First-Value Really Tell You
The way Customer service teams operate in changing drastically in 2026. Over the last decade, customer support has gone from being a back-office function to a core part of the customer experience. Today, it is one of the few places where brands still have direct, high-intent interactions with customers after
AI Customer Service: From Chatbots to Generative AI Agents
Learn how AI customer service evolved from chatbots to generative AI agents. Explore benefits, use cases, and why brands choose Alhena AI's shopping-first, hallucination-free support platform.
7 Ways to Automate Your Zoho Desk Workflows Using Agentic AI
Discover how agentic AI transforms Zoho Desk into a self-driving customer support engine, automating workflows, deflecting tickets, and elevating customer experience.
Is Your Business Ready for AI Customer Service? 7 Key Signs
Discover the 7 signs your business is ready for AI customer service and how Alhena AI boosts speed, accuracy, and customer satisfaction.
Troubleshooting AI‑powered Customer Experience Chatbots: A Practical Guide
Discover how to troubleshoot common problems in AI-powered customer experience chatbots. This practical guide outlines typical failure points, root causes, and proven fixes to help teams stabilize, refine, and improve their AI implementations with confidence.