Shopify

Integrate Alhena with Shopify to provide AI-powered customer support with real-time order and product information.

Prerequisites

• A Shopify store with admin access

Setup

Option 1: Install from Shopify App Store

1. Visit the Alhena AI app on the Shopify App Store

2. Click Install and authorize Alhena to access your store

3. You'll be brought to the Alhena dashboard to complete setup

Option 2: Install from Alhena Dashboard

1. In Alhena, go to Settings > Integrations

2. Find Shopify and click Enable

3. Follow the prompts to connect your Shopify store

---

Enabled Agents

When you connect your Shopify store, the following agents are enabled:

Agent	Description
Order management agent	Handles order inquiries, tracking, and order-related customer support
Product expert agent	Provides detailed product information, specifications, and recommendations

You can configure these agents in AI Settings > Agents.

---

Recommended: Add Your Store to Training

After connecting, we recommend adding your Shopify store's domain to your training URLs so Alhena can learn from your product pages and help articles. See Training on Websites for more information.

---

Disconnecting

To disconnect your Shopify store:

1. Go to Settings > Integrations > Shopify

2. Click Disconnect

3. Confirm the disconnection

This will disable the Shopify-connected agents and revoke access to your store data.