Overview
Configure your AI agent's knowledge base, behavior, and specialized agents. Connect data sources and tune responses to match your brand.
AI Configuration is where you set up everything your AI agent needs to provide accurate, on-brand responses. Access these settings by clicking AI Settings in the sidebar.
Knowledge Base
Build your AI's knowledge by connecting data sources. Alhena learns from your content to answer customer questions accurately.
Data Sources - Connect websites, documents, help desk tickets, and more
Tuning
Customize how your AI responds to match your brand voice and business rules.
Tuning Your AI - Guidelines, personality, FAQs, and human feedback
Training FAQ - Common questions about training
Agents
Configure specialized agents that handle different types of customer interactions.
Agents Overview - How multi-agent routing works
Built-in Agents - Pre-configured agents for common scenarios
Custom Agents - Create agents for your specific business needs
Agent Tools - Connect agents to APIs, MCP servers, and spreadsheets
Training Your AI
After connecting data sources, train your AI to learn from the content:
Click AI Settings in the sidebar
Connect all required sources for your knowledge base
Click Train/Retrain AI Agent
Incremental Training
Incremental training updates your AI agent by only processing the newest data sources you've added:
Add New Source: In the "Add sources to your knowledge base" section, enter the URL of your new content and click Add Link.
Select Source: Once the new URL appears in the "AI agent's knowledge base" table, check the box next to it.
Initiate Incremental Training: Click Retrain Selected to train the AI agent on only the selected source(s).
Removing URLs from Training
To remove a URL from your bot's knowledge:
Search for the URL in the Parent URL column or through the Actions dropdown (View Ingested URLs).
Select the URL you want to remove and click Delete.
There's no need to retrain after removing URLs. The changes apply automatically, and future training will not include data from deleted URLs.
Training Frequency
For paid customers, the default automatic training frequency is every 7 days. You can also choose monthly training. There is no limit on the number of trainings per month.
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