> For the complete documentation index, see [llms.txt](https://alhena.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://alhena.gitbook.io/docs/integrations/helpdesk.md).

# Helpdesk Platforms

Connect Alhena AI with your customer support platforms to provide seamless AI-powered assistance.

## General

* [Human Transfer Triggers](/docs/integrations/helpdesk/human-transfer-triggers.md) - When Alhena hands off to human agents
* [Business Hours & Scheduling](/docs/features/chat-widget/human-handoff.md) - Configure when human agents are available, set holidays, and customize handoff messages

## Supported Platforms

* [Alhena Helpdesk](/docs/dashboard/conversations/alhena-helpdesk.md) - Native built-in helpdesk (no external setup required)
* [Zendesk](/docs/integrations/helpdesk/zendesk.md) - Full integration with Zendesk Support
* [Freshdesk](/docs/integrations/helpdesk/integrating-alhena-with-freshdesk.md) - Connect with Freshdesk ticketing
* [Freshchat](/docs/integrations/helpdesk/integrating-alhena-with-freshchat.md) - Live chat integration
* [Intercom](/docs/integrations/helpdesk/integrating-alhena-with-intercom.md) - Intercom messenger and conversations
* [Salesforce Service Cloud](/docs/integrations/helpdesk/integrating-alhena-with-saleforce-service-cloud.md) - Enterprise CRM integration
* [Gorgias](/docs/integrations/helpdesk/integrating-alhena-with-gorgias.md) - E-commerce helpdesk
* [Kustomer](/docs/integrations/helpdesk/integrating-alhena-with-kustomer.md) - Modern CRM platform
* [HubSpot](/docs/integrations/helpdesk/integrating-alhena-with-hubspot.md) - HubSpot Service Hub
* [Gladly](/docs/integrations/helpdesk/integrating-alhena-with-gladly.md) - Customer service platform
* [Re:amaze](/docs/integrations/helpdesk/integrating-alhena-with-reamaze.md) - Re:amaze helpdesk
* [Zoho Desk](/docs/integrations/helpdesk/integrating-alhena-with-zoho-desk.md) - Zoho support tickets
* [Zoho SalesIQ](/docs/integrations/helpdesk/integrating-alhena-with-zoho-salesiq.md) - Zoho live chat