Helpdesk Platforms

Connect Alhena AI with your customer support platforms to provide seamless AI-powered assistance.

General

• Human Transfer Triggers - When Alhena hands off to human agents

• Business Hours & Scheduling - Configure when human agents are available, set holidays, and customize handoff messages

Supported Platforms

• Alhena Helpdesk - Native built-in helpdesk (no external setup required)

• Zendesk - Full integration with Zendesk Support

• Freshdesk - Connect with Freshdesk ticketing

• Freshchat - Live chat integration

• Intercom - Intercom messenger and conversations

• Salesforce Service Cloud - Enterprise CRM integration

• Gorgias - E-commerce helpdesk

• Kustomer - Modern CRM platform

• HubSpot - HubSpot Service Hub

• Gladly - Customer service platform

• Re:amaze - Re:amaze helpdesk

• Zoho Desk - Zoho support tickets

• Zoho SalesIQ - Zoho live chat