> For the complete documentation index, see [llms.txt](https://alhena.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://alhena.gitbook.io/docs/integrations/reviews.md).

# Review Management

Automatically respond to customer reviews using AI-powered responses.

These integrations connect Alhena to review platforms, allowing you to:

* Automatically fetch and monitor new reviews
* Auto-respond to positive reviews (4-5 stars) with AI-generated replies
* Route negative reviews (1-3 stars) for human approval
* Ensure responses align with your brand's tone

## Supported Platforms

* [Trustpilot](/docs/integrations/reviews/integration-alhena-ai-with-trustpilot.md) - Manage Trustpilot service reviews
* [Feefo](/docs/integrations/reviews/integration-alhena-ai-with-feefo.md) - Manage Feefo customer reviews

## How It Works

1. Connect your review platform account
2. Configure webhook to receive new reviews
3. Set reply rules (auto-approve positive, manual approval for negative)
4. Review and approve AI-generated responses in [Social Conversations](/docs/dashboard/social-conversations.md)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://alhena.gitbook.io/docs/integrations/reviews.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.