> For the complete documentation index, see [llms.txt](https://alhena.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://alhena.gitbook.io/docs/integrations/reviews.md).

# Review Management

Automatically respond to customer reviews using AI-powered responses.

These integrations connect Alhena to review platforms, allowing you to:

* Automatically fetch and monitor new reviews
* Auto-respond to positive reviews (4-5 stars) with AI-generated replies
* Route negative reviews (1-3 stars) for human approval
* Ensure responses align with your brand's tone

## Supported Platforms

* [Trustpilot](/docs/integrations/reviews/integration-alhena-ai-with-trustpilot.md) - Manage Trustpilot service reviews
* [Feefo](/docs/integrations/reviews/integration-alhena-ai-with-feefo.md) - Manage Feefo customer reviews

## How It Works

1. Connect your review platform account
2. Configure webhook to receive new reviews
3. Set reply rules (auto-approve positive, manual approval for negative)
4. Review and approve AI-generated responses in [Social Conversations](/docs/dashboard/social-conversations.md)