Conversational Search

Conversational Search is a full-page conversational search experience powered by Alhena AI. It lets your customers find products, get recommendations, and ask questions using natural language — direct

Conversational Search provides a dedicated, immersive search interface where customers can have natural conversations with your AI assistant. Unlike the chat widget that floats in a corner, Conversational Search takes over the full page to deliver a rich, focused experience with starter questions, product recommendations, and conversational follow-ups.

Key Features

• Full-page conversational interface — A dedicated search experience that opens as an overlay, giving customers room to explore.

• AI-generated starter questions — Automatically generated questions based on your catalog to help customers get started.

• Customizable appearance — Match colors, text, and branding to your website's look and feel.

• AI Mode chat widget — A companion chat widget that appears alongside search results for follow-up conversations.

• Programmatic control — Open, close, or toggle Conversational Search from any button or event using the JavaScript SDK.

How It Works

Conversational Search has two main parts:

1. Start Page — The landing page customers see when Conversational Search opens. It includes a heading, a message input, and AI-generated starter questions to guide users.

2. AI Mode Widget — A conversational chat widget that appears when the customer starts a conversation, showing messages, product recommendations, and follow-ups.

Conversational Search start page with heading, input field, and starter questions

AI Mode chat widget with product results and conversation

Getting Started

1. Enable Conversational Search — Go to Integrations in the Alhena dashboard and find Conversational Search. Toggle it on to enable.

2. Install on your website — Follow the Installation guide to add Conversational Search to your site.

3. Customize the experience — Use the Customization settings to match your brand.

Related

• Installation — Step-by-step guide to add Conversational Search to your website

• Customization — Configure the appearance and behavior of Conversational Search

• Chat Widget — The Alhena chat widget