Salesforce Commerce Cloud

Integrate Alhena with Salesforce Commerce Cloud to provide AI-powered customer support with real-time order and product information.

Alhena connects to Salesforce Commerce Cloud using SCAPI (Shopper APIs).

Prerequisites

• A Salesforce Commerce Cloud store

• SCAPI credentials from your Commerce Cloud Account Manager

Getting Your SCAPI Credentials

You'll need the following from your Salesforce Commerce Cloud Account Manager:

1. Client ID - Your API client identifier

2. Client Secret - Your API client secret

3. Short Code - Your organization's short code (e.g., kv7kzm78)

4. Organization ID - Your organization identifier (e.g., f_ecom_zzxy_001)

5. Site ID - Your storefront site ID (e.g., RefArch)

Setup

Step 1: Enable Salesforce Commerce Cloud in Alhena

1. In Alhena, go to Settings > Integrations

2. Find Salesforce Commerce Cloud and click Enable

3. You'll be taken to the configuration page

Step 2: Connect Your Store

Enter your SCAPI credentials:

1. Client ID

2. Client Secret

3. Short Code

4. Organization ID

5. Site ID

6. Site URL - Your storefront URL (e.g., https://www.yourstore.com)

Click Connect to complete the setup.

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Enabled Agents

When you connect your Salesforce Commerce Cloud store, the following agents are enabled:

Agent	Description
Order management agent	Handles order inquiries, tracking, and order-related customer support
Product expert agent	Provides detailed product information, specifications, and recommendations

You can configure these agents in AI Settings > Agents.

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Custom Product Fields

Salesforce Commerce Cloud supports custom product attributes. You can configure which custom fields to sync so Alhena can answer questions about them.

1. Go to Settings > Integrations > Salesforce Commerce Cloud

2. Scroll to Custom Product Fields

3. Add the attribute IDs for the custom fields you want to include (e.g., c_ingredients, c_howToUse, c_size)

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Recommended: Add Your Store to Training

After connecting, we recommend adding your storefront domain to your training URLs so Alhena can learn from your product pages and help articles. See Training on Websites for more information.

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Disconnecting

To disconnect your Salesforce Commerce Cloud store:

1. Go to Settings > Integrations > Salesforce Commerce Cloud

2. Click Disconnect

3. Confirm the disconnection

This will disable the Salesforce Commerce Cloud-connected agents and revoke access to your store data.