> For the complete documentation index, see [llms.txt](https://alhena.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://alhena.gitbook.io/docs/dashboard/conversations.md).

# Conversations

The Conversations page provides a unified view of all customer interactions across your support channels. Monitor live conversations, review AI responses, and manage tickets requiring human attention.

## Features

* [Alhena Helpdesk](/docs/dashboard/conversations/alhena-helpdesk.md) - Built-in ticketing system with AI Assist for faster agent responses
* [Quality Assurance](/docs/dashboard/conversations/quality-assurance.md) - Smart flagging and review tools to improve AI response quality
* [Adding Human Feedback](/docs/ai-configuration/tuning/human-feedback.md) - Provide answer feedback to improve AI accuracy over time