Notifications

Setting up notifications in the Alhena AI dashboard

Stay informed about activity in your Alhena workspace. Notifications are configured under Settings > Notifications, where each category has its own card.

• Each card toggles both email and in-app notifications together.

• Preferences are per user — you're setting your own notifications here, not the whole team's. You only see the categories your role has permission to access.

Turning notifications on or off

1. Log in to the Alhena dashboard.

2. Go to Settings > Notifications.

3. Toggle the card for any category on or off.

The Notifications page, with a card for each category

Notification categories

Category	What it notifies you about
AI training	Scheduled AI training — before, during, and after (see below).
AI replies	Whenever Alhena AI answers a user question. (Can be high volume if enabled.)
Alhena helpdesk notifications	When a ticket is transferred to a human, or a user sends a follow-up message.
Billing	Billing usage updates and overage alerts.
Data export	When scheduled data exports run, succeed, or fail.
Announcements	Alhena product releases, maintenance windows, and other platform announcements.

AI training notifications

Members and admins who have AI training notifications enabled (it's on by default) receive an email at each stage of a training run:

• About 24 hours before — a heads-up sent only for recurring scheduled training (weekly or monthly schedules).

• When training begins

• When training completes

AI training notifications