# Ship24

Ship24 provides universal shipment tracking across hundreds of carriers worldwide. When enabled, Alhena can look up tracking information for any shipment and provide customers with real-time delivery status updates.

## What Ship24 Enables

With Ship24, Alhena can help customers with:

* **Tracking status** - Current location and status of their shipment
* **Delivery estimates** - Expected delivery dates based on carrier data
* **Carrier information** - Which carrier is handling their package
* **Transit history** - Full tracking history showing each scan and location

## Setup

1. In Alhena, go to **Settings > Integrations**
2. Find **Ship24** and toggle it on

That's it - no additional configuration required.

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## Enabled Agents

When you enable Ship24, tracking capabilities are added to the order management agent:

| Agent                      | Description                                                              |
| -------------------------- | ------------------------------------------------------------------------ |
| **Order management agent** | Gains the ability to track shipments and provide delivery status updates |

You can configure this agent in **AI Settings > Agents**.

***

## Disconnecting

To disconnect Ship24:

1. Go to **Settings > Integrations**
2. Find **Ship24** and toggle it off
3. Confirm the disconnection

This will disable shipment tracking capabilities.


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