Magento

Integrate Alhena with Magento to provide AI-powered customer support with real-time order and product information.

Alhena supports Magento 2 stores.

Prerequisites

• A Magento 2 store with admin access

• Magento API credentials (Consumer Key, Consumer Secret, Access Token, Access Token Secret)

Getting Your API Credentials

1. In your Magento Admin, go to System > Extensions > Integrations

2. Click Add New Integration

3. Enter a name (e.g., "Alhena AI")

4. Under API, select the resources Alhena needs access to:

   • Sales (for order information)

   • Catalog (for product information)

5. Save and activate the integration

6. Copy the Consumer Key, Consumer Secret, Access Token, and Access Token Secret

Setup

Step 1: Enable Magento in Alhena

1. In Alhena, go to Settings > Integrations

2. Find Magento and click Enable

3. You'll be taken to the Magento configuration page

Step 2: Connect Your Store

Enter your Magento API credentials:

1. Store URL - Your Magento store URL (e.g., https://mystore.com)

2. Consumer Key - From your Magento integration

3. Consumer Secret - From your Magento integration

4. Access Token - From your Magento integration

5. Access Token Secret - From your Magento integration

Click Connect to complete the setup.

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Enabled Agents

When you connect your Magento store, the following agents are enabled:

Agent	Description
Order management agent	Handles order inquiries, tracking, and order-related customer support
Product expert agent	Provides detailed product information, specifications, and recommendations

You can configure these agents in AI Settings > Agents.

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Custom Product Fields

Magento supports custom product attributes. You can configure which custom fields to sync so Alhena can answer questions about them.

1. Go to Settings > Integrations > Magento

2. Scroll to Custom Product Fields

3. Add the attribute codes for the custom fields you want to include

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Recommended: Add Your Store to Training

After connecting, we recommend adding your Magento store's domain to your training URLs so Alhena can learn from your product pages and help articles. See Training on Websites for more information.

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Disconnecting

To disconnect your Magento store:

1. Go to Settings > Integrations > Magento

2. Click Disconnect

3. Confirm the disconnection

This will disable the Magento-connected agents and revoke access to your store data.