# Overview

The Alhena Dashboard is your central hub for managing customer conversations, monitoring AI performance, and configuring your team's access.

## Conversations

Monitor and manage all customer interactions across your connected channels.

* [Overview](/docs/dashboard/conversations.md) - Overview
* [Alhena Helpdesk](/docs/dashboard/conversations/alhena-helpdesk.md) - Native ticketing system with AI-assisted responses
* [Quality Assurance](/docs/dashboard/conversations/quality-assurance.md) - Review and improve AI response quality
* [Adding Human Feedback](/docs/ai-configuration/tuning/human-feedback.md) - Improve responses with direct feedback

While reviewing conversations, you can [provide answer feedback](/docs/ai-configuration/tuning/human-feedback.md) to improve your AI's accuracy over time.

## Social Conversations

* [Social Conversations](/docs/dashboard/social-conversations.md) - Manage AI replies to reviews and social comments

## Analytics

Track your AI's performance and business impact.

* [Overview](/docs/dashboard/analytics.md) - Dashboard metrics and insights
* [Agent Performance](/docs/dashboard/analytics/agent-performance.md) - Monitor individual agent effectiveness
* [Trending Topics](/docs/dashboard/analytics/trending-topics.md) - Discover what customers are asking about
* [Revenue Impact](/docs/dashboard/analytics/revenue-impact.md) - Measure AI-driven conversions
* [CSAT Collection](/docs/dashboard/analytics/csat-collection.md) - Collect and analyze customer satisfaction scores

## Configuration

* [Team Management](/docs/dashboard/team-management.md) - Manage user access and permissions
* [Notifications](/docs/dashboard/notifications.md) - Configure alerts and notification settings
* [Playground](/docs/dashboard/playground.md) - Test your AI agent in a sandbox environment
* [Company Profile](/docs/dashboard/company-profile.md) - Configure the name and description of your AI profile

## AI Settings

Configure your AI agent's knowledge and behavior.

* [AI Configuration Overview](/docs/ai-configuration/ai-configuration.md) - Training and configuration overview
* [Guidelines](/docs/ai-configuration/tuning/guidelines.md) - Set rules for how your AI responds
* [Brand Voice & Personality](/docs/ai-configuration/tuning/personality.md) - Customize your AI's tone and style
* [Adding FAQs](/docs/ai-configuration/tuning/adding-faqs.md) - Manually add knowledge to your AI
* [Agents](/docs/ai-configuration/agents.md) - Configure specialized agents


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://alhena.gitbook.io/docs/dashboard/dashboard.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.