> For the complete documentation index, see [llms.txt](https://alhena.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://alhena.gitbook.io/docs/dashboard/social-conversations.md).

# Social Conversations

Manage AI-generated replies across your social media and review platforms from one place.

## Overview

Social Conversations is where you review, edit, and approve AI-generated replies before they're posted to:

* [**Instagram**](/docs/integrations/communication/integrating-alhena-ai-with-instagram.md) - Comments and DMs
* [**Facebook**](/docs/integrations/communication/integrating-alhena-ai-with-facebook.md) - Comments and Messenger
* [**Trustpilot**](/docs/integrations/reviews/integration-alhena-ai-with-trustpilot.md) - Review responses
* [**Feefo**](/docs/integrations/reviews/integration-alhena-ai-with-feefo.md) - Review responses

## Accessing Social Conversations

1. In the Alhena sidebar, click **Social Conversations**
2. Select the platform tab (Instagram, Facebook, Trustpilot, or Feefo)

## Managing Replies

Each platform tab is organized in two levels: a list of posts, and the replies for a single post.

### Posts list

The platform tab opens on a list of your posts (or reviews). Each row shows:

* A **preview** of the post
* A **Link** to view the original post on the platform
* The count of **AI replies pending approval**
* A **Manage replies** action

Click **Manage replies** to open the replies for that post.

### Reviewing replies for a post

The replies view has two sub-tabs:

* **Pending replies** — AI-generated replies waiting for your approval. Each shows the original comment or review (with its star rating, for reviews) and the AI-generated response. For each one you can:

  * **Post reply** — publish the AI reply as-is
  * **Edit** — modify the reply before posting
  * **Reject** — discard the AI reply

  Use bulk select to post or reject multiple pending replies at once.
* **Approved & posted replies** — replies you've already handled, marked **Reply posted** or **Reply rejected**.

## Reply Settings

Configure how Alhena handles replies for each platform:

1. Go to **Settings > Integrations**
2. Select the platform (Instagram, Facebook, Trustpilot, or Feefo)
3. Click **Change reply settings**

### Auto-Reply Options

* **Auto-approve positive** - Automatically post replies to 4-5 star reviews
* **Manual approval for negative** - Require approval for 1-3 star reviews
* **All manual** - Require approval for all replies

## Requirements

Social Conversations requires:

* **Pro plan** or higher
* At least one connected social/review platform

## Related

* [Instagram Integration](/docs/integrations/communication/integrating-alhena-ai-with-instagram.md)
* [Facebook Integration](/docs/integrations/communication/integrating-alhena-ai-with-facebook.md)
* [Trustpilot Integration](/docs/integrations/reviews/integration-alhena-ai-with-trustpilot.md)
* [Feefo Integration](/docs/integrations/reviews/integration-alhena-ai-with-feefo.md)