Social Conversations
Manage AI-generated replies across your social media and review platforms from one place.
Overview
Social Conversations is where you review, edit, and approve AI-generated replies before they're posted to:
Instagram - Comments and DMs
Facebook - Comments and Messenger
Trustpilot - Review responses
Feefo - Review responses
Accessing Social Conversations
In the Alhena sidebar, click Social Conversations
Select the platform tab (Instagram, Facebook, Trustpilot, or Feefo)
Managing Replies
Each platform tab is organized in two levels: a list of posts, and the replies for a single post.
Posts list
The platform tab opens on a list of your posts (or reviews). Each row shows:
A preview of the post
A Link to view the original post on the platform
The count of AI replies pending approval
A Manage replies action
Click Manage replies to open the replies for that post.
Reviewing replies for a post
The replies view has two sub-tabs:
Pending replies — AI-generated replies waiting for your approval. Each shows the original comment or review (with its star rating, for reviews) and the AI-generated response. For each one you can:
Post reply — publish the AI reply as-is
Edit — modify the reply before posting
Reject — discard the AI reply
Use bulk select to post or reject multiple pending replies at once.
Approved & posted replies — replies you've already handled, marked Reply posted or Reply rejected.
Reply Settings
Configure how Alhena handles replies for each platform:
Go to Settings > Integrations
Select the platform (Instagram, Facebook, Trustpilot, or Feefo)
Click Change reply settings
Auto-Reply Options
Auto-approve positive - Automatically post replies to 4-5 star reviews
Manual approval for negative - Require approval for 1-3 star reviews
All manual - Require approval for all replies
Requirements
Social Conversations requires:
Pro plan or higher
At least one connected social/review platform
Related
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