Configure AI Nudges

Nudge visitors at the right moment to start more conversations and drive conversions.

Nudges proactively engage website visitors and encourage them to start a conversation with the chat widget.

They are short prompts that you can configure to appear on any page of your website (home, product, content etc.) based on conditions you set - encouraging timely, relevant interactions with your chat widget.

How Nudges Work

Nudges are contextual prompts that appear on your webpage to encourage user interaction.

Benefits of Using Nudges

  • Increased Engagement: By prompting users at the right time, nudges significantly boost user interaction.

  • Targeted Communication: Deliver personalized FAQs or context-aware prompts based on user behavior and page context.

  • Enhanced Experience: With controlled and timely prompts, nudges improve the journey without being intrusive.

Types of Nudges

1. Standard Nudges

  • Configured manually for any page title or URL.

  • Triggered based on urls, time delay, scroll depth, or custom SDK events.

  • Example: “Have any questions? We are here to help!”

[Standard Nudge]

2. Product FAQs Nudges as notifications (New ✨)

Special nudges designed for product pages:

  • 🔍 Context-Aware: Automatically generates FAQs like “How do I choose the right size?”.

  • 🔔 Notification Style: Shown as lightweight chat notifications.

  • 🏷️ Exclusive: Only available for companies with products enabled.

  • 📈 Boost Conversions: Helps customers resolve doubts instantly, reducing drop-offs.

[Product FAQs Nudge as a Notification]

Getting Started 🚀

Step 1: Navigate to AI Nudges Settings

Go to: Settings → Integrations → AI Nudges

[AI Nudges - Configure settings in Alhena Dashboard]

Step 2: Configure Nudge Settings

When creating or editing a nudge, you can define:

  • Nudge Conditions

    • Match by page title or URL.

    • For Product FAQs Nudges, these auto-apply to all product pages unless another specific nudge overrides with higher order.

  • Triggers

    • Timer: Display after a pre-configured delay (e.g., 5s).

    • Scroll: Trigger after user scrolls X pixels.

    • Custom: Control visibility programmatically with the Website SDK JavaScript APIs:

      • showNudge()

      • hideNudge()

  • Nudge Animation Timing

    • Define how long until the next nudge appears (e.g., 5s).

  • Preview Your Nudge

    • Select a Product URL to test and preview FAQ nudges directly in the dashboard.

[When nudge is not created yet - Create nudge button]
[Create nudge configuration settings]
[If company have products - we show Product FAQs as nudges]
[Product FAQs as nudges settings]

Nudge Button 🆕

All nudges now include a Nudge Button inside the chat widget.

  • ✅ Provides a clear CTA (e.g., “Ask us”).

  • 🎯 Makes nudges instantly actionable for the visitor.

  • 🛒 For Product FAQs Nudges, the button directly connects to product-related support.

[Nudge button text]

Handling Multiple Nudges

  • First Match Order: If multiple nudges match, only the first one (based on order) will display.

  • Reordering: Drag & drop nudges in the dashboard to set priority.

[Ordering of nudges]

Dismissal & Persistence

  • Persistent Dismissal: Once dismissed, the same nudge won’t appear again unless cookies are cleared or session timed out.

  • Widget Interaction: Nudges won’t appear if the user:

    • Already opened the chat widget.

    • Is in an ongoing conversation.

    • Clicked or dismissed the nudge.

AI-Generated Nudges 🪄

Instead of static text, enable AI Nudges to auto-generate prompts dynamically:

  • Provide guidelines (tone, style, call-to-action).

  • AI will generate unique nudge text based on the page title and content.

  • You can preview generated nudges by selecting sample product URLs.

[AI generated nudges]
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